How is a product delivered?
Most orders are sent Standard Ground Shipping via UPS or the U.S. Postal Service. For faster delivery of most items, you can upgrade your shipping, for an additional fee, to 2nd-Day Air orOvernight Air. To upgrade your shipping, use Custom Check-Out when you place your order.
What is VSTV's return policy?
Viet Shopping Television : Returns Made Easy
Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.
How do I return an item?
The majority of item returns don't require having to call Customer Service. Simply follow the return instructions on the packslip that came with your product. Complete, detach, and enclose the return form with your item. Please be sure to fill in all information, including the reason for your return and if you'd like to receive an exchange or refund. Don't tape or staple the packslip to your returned item. Leave the slip loose within the package.
Please call Customer Service when you wish to return the following items:
All live plants, flowers, and food shipped with dry ice.
Items that require special return shipping arrangements (e.g., TVs 46 inches or larger, large exercise equipment).
Items with delivery arranged by phone with a common carrier service (doorway and in-home delivery).
Any item that has a packslip message advising you to call Customer Service for instructions on returning your specific product.
Repack all contents in the original packaging. Note that some items consist of several parts or pieces.
Don't mix jewelry and non-jewelry items.
Always return the entire item or set for a replacement or refund.
Cover/remove all original shipping labels on the box or package.
Keep the packslip order information until your return is processed.
If you shipped the item back to Viet Shopping Television at your own expense, and it is not the result of Viet Shopping Television error, you will be getting full refunded of your costs at that time. To prevent having to pay for the return yourself, please visit our Online Return Center to receive a pre-paid label.